Happy with the price you were offered for your phone? You’ll be sent free postage and packaging. Tell us your details at, and we’ll make you an offer. Sell your old phone to us, even if you aren’t a customer of ours: And if your account is in credit, you’ll get a cheque for the amount you’re owed – you’ve 6 months to cash this at your bank or building society. If your services ended less than 80 days ago, you’ll see a bill credit refund on your next bill when you’ve returned our equipment. Get a confirmation receipt – if you’ve given us your email address, or you can () Follow the ‘How to return my equipment’ instructions above.ģ.

Order free postage and packaging online.Ģ. I’ve found the kit you’ve charged me to replace, what can I do?įreepost the equipment back to us, so the charge can be cancelled:ġ. 150 – free on our home phone or mobile.I’ve been charged to replace kit but have sent back via Yodel, what can I do?Ĭall up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and the charge, cancelled. From WiFi Hubs and Boosters to TV boxes – all our kit is loaned as part of our service (and the terms you agreed to). You’ll get a text message and an email when you’re charged. You’ll pay reasonable recovery costs and a replacement fee for the equipment you don’t send back (or don’t have ready for collection, in special circumstances).

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